Terms and Conditions

Processing and Delivery your order may take up to 3 working days.
Our working hours are Sunday to Thursday (8:30am-5:30pm).

All orders placed after 3pm on Thursday will only begin being processed on the next working day.

 

Delivery Rates:
Standard Delivery Rates are AED 10 for order value of less than AED 100 within the UAE.
We are only delivering within the UAE at this time.

 

Self-Collection:
Collection from our facility in Al Quoz 3 Dubai is available from Sunday to Thursday between 08:30am to 05:30pm (Please call 800-KARAM(52726) to recheck that your order is ready for collection, to avoid delays during your visit)

 

Orders Qualifying for Free Delivery:
All Order value of above AED 100.

 

Cash on Delivery (COD) Service is applicable for Order Value below AED 2,500 only.

 

Deliveries arrangements are currently made with Mara Xpress. They will also collect COD payments, if applicable, on our behalf. They will coordinate delivery days / times with you once your order is ready for delivery. We have limited control over timing once the shipment has been collected by Mara Xpress. 

Kindly ensure we have all your correct contact details.

The Order will only be delivered once the Mara Xpress Team has established contact with you successfully.

If Mara Xpress is unable to contact you to arrange delivery, within a period of 7 days from order confirmation then your order may be cancelled,

 

Office hours are Sunday to Thursday – 8:30am until 5:30pm. Call 800 KARAM (52726) for assistance if required.

 

NOTE: If the payment is by cash (COD), it has to be full cash payment for the order value. We cannot accept partial payments against cash invoices.